eDelivery

Upon enrollment of the eDelivery/Paperless option via My Profile (eCommunications), you will be sent an email notification with a link to www.horacemann.com, where electronic documents will be made available via your unique online account. Email notifications will be sent in lieu of paper documents via the U.S. Postal Service.
E-mail us through the General Questions and FAQs section. Include as much information as possible, including the page where you encountered the problem and any error messages. Or, call us toll free at 800-999-1030, and a Customer Care representative will help you.

You will need access to the Internet and a valid email account. Documents will be viewable using Adobe Acrobat Reader version 9 or greater.

It is your responsibility to provide notice of any modifications to your email address. It is important to keep your email address active, ensure sufficient space and maintain functionality to ensure receipt of incoming email inclusive of monitoring spam-blocking activity.

You will only receive documents that you have elected to receive electronically.

Auto:     

Bills, Policy Contracts, Declarations, ID Cards (in some states), Notifications/Correspondence (including Cancellation notices in some states)

Annuity:

Compliance Materials (Prospectuses, Annual Reports, Semi-Annual Reports, etc.), In Force Documents (Correspondence, Statements & Confirmations) and Contracts

There may be some documents that cannot be delivered electronically due to legal and/or technological constraints in your state. These documents will be delivered to you via the U.S. Postal Service.

At this time, we do not offer an eDelivery/Paperless option to our Life & Property customers.

Documents will be made viewable and printable for eDelivery/Paperless enrollees through your www.horacemann.com unique online account.  If for any reason you would like to request paper prints, please contact your Agent or a Customer Service Representative by calling 800-999-1030, Monday through Friday from 7 a.m. until 8 p.m. CT for Auto & 7 a.m. until 6 p.m. CT for Annuity. We will be happy to fulfill your request free of charge.

Paperless customers may un-enroll in eDelivery or change their email address at any time. Upon un-enrollment, documentation will be mailed to your postal address via the U.S. Postal Service.

The following channels may be used to perform these changes:

·         Logging into your account at www.horacemann.com, visiting My Profile (eCommunications)

·         Contacting your Agent or a Customer Service Representative by calling 800-999-1030, Monday through Friday from 7 a.m. until 8 p.m. CT for Auto & 7 a.m. until 6 p.m. CT for Annuity.

If a definitive email rejection is received (such as, but not limited to: invalid address, no such email, etc.), we will alert you via the U.S. Postal Service, and you will be provided information to contact us immediately to resolve.

In the event of a non-definitive email rejection (including, but not limited to: server down, mailbox full, etc.), redelivery will be attempted. If we are still unable to deliver electronic notifications, you will be alerted as explained above.


© 2017 Horace Mann Educators Corporation

CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.